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How Does PetMeds® Work?

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Lindsay Butzer, DVM
Doctor of Veterinary Medicine
Dr. Lindsay Butzer
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While efforts are made to answer all questions as quickly as possible, if an immediate answer is required or if your pet is in need of urgent or emergency care, contact your pet's veterinarian immediately.

*Please note: Questions submitted and the answers will appear on our website as a benefit to all pet owners. Please make sure not to include any personal information in the box where you enter your question.

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Lindsay Butzer, DVM
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Dr. Lindsay Butzer
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You will receive an answer from Dr. Lindsay and our vet/tech team as soon as possible, usually the same day.

All answers are provided for informational or educational purposes only, and are intended to be a supplement to, and not a substitute for, the expertise and professional judgment of your pet's veterinarian.

It may be necessary to consult your pet's veterinarian regarding the applicability of any opinions or recommendations with respect to your pet's symptoms or medical condition.

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While efforts are made to answer all questions as quickly as possible, if an immediate answer is required or if your pet is in need of urgent or emergency care, contact your pet's veterinarian immediately.

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Placing an order with PetMeds® is easy. Simply browse our website from the comfort of your home, or using your mobile device. Once you've located the medications and supplies your pet needs, add the item(s) to your shopping cart. After you are done shopping, just click "Checkout" to complete the order by providing your billing, shipping and payment information. If you are ordering any prescription medications, we'll also ask you to tell us about your pet and your veterinarian. Then, sit back and relax while your order is delivered to your front door; most orders are shipped the same day!

What if I'm ordering a prescription medication?
Ordering your pet's prescription medication from PetMeds® is simple. Once you've chosen the medication, added it to your cart, and started the checkout process, we'll ask you for your pet's veterinarian information. After you submit the order, we'll reach out to your veterinarian for an approval. Once the prescription is approved, we'll ship your order to you! You can also opt to mail in your veterinarian's prescription to us at:

PetMeds® Pharmacy
420 S. Congress Ave Suite 100
Delray Beach, FL 33445

Make sure to provide us with all of your pet's medical information, including medical issues, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet.

What if my pet doesn't like the product?
PetMeds® offers a 100% Satisfaction Guarantee on all of our products. So if your pet didn't like the product, you changed your mind about your purchase, you accidentally ordered the wrong size or weight, the product didn't work, or if your pet gets heartworms, then PetMeds® will refund your order without question. We also meet or exceed manufacturers' guarantees.

How can I get a hold of PetMeds® if I have questions or concerns about my order?
If you ever have any questions or concerns about your order, contact us, and we'll make sure everything gets straightened out. You can reach us at PetMeds® (1-800-738-6337) or at customerservice@petmeds.com.
For any questions regarding your pet's medications, feel free to contact a PetMeds® Pharmacist at 1-888-738-6331.

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