1. Do I have to sign up for a new account to order?

No. Simply click on a product, add it to your cart and checkout.

2. How do I order from PetMeds^®?

Call us at 1-800-PetMeds (1-800-738-6337) or browse our website. To start shopping online you can browse by category or pet symptom, or simply search for the products you need.

3. How do I order my pet's prescription (Rx) medications?

It's simple! Just select the prescription item, and proceed to checkout. As a licensed pharmacy, we can only dispense prescription medications (e.g., Heartgard Plus, Revolution, Sentinel, Rimadyl) with authorization from your pet's veterinarian. You will be asked to provide your veterinarian's contact information for verification purposes. If you prefer, you may mail your pet's prescription to us at:

PetMeds^® Pharmacy
420 S. Congress Ave Suite 100
Delray Beach, FL 33445

Most customers receive their order within a few days. Orders with prescription medication may take 5 - 7 days, depending on how quickly your veterinarian gives us authorization.

4. Will I need to provide my pet's medical information?

We are required by law to know your pet's medical issues, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet. For some over-the-counter (non-prescription) items we might need to know your pet's weight and type to make sure your pet receives the right product. But the more we know about your pet, the better we can suggest the right products to meet your pet's needs, so we encourage you to supply us with all of your pet's medical information.

5. Does PetMeds^® offer a product guarantee?

Yes. Please see https://www.1800petmeds.com/returnpolicy.html

• Shipping rates and policies https://www.1800petmeds.com/shiprate.html
• All estimated time frames are from date shipped.

In addition, we meet or exceed manufacturers' guarantees and you can be assured that every product from PetMeds^® is of the highest quality.

6. Does PetMeds Ship Internationally?

We do not ship items internationally, with the exception of AFO/APO addresses and non-prescription (OTC) items only to Canada. PetMeds offers flat rate shipping to Canada for just $14.99. Prescription drugs for animals, as well as pesticides, are strictly regulated in both the United States and Canada. We do not ship pesticides to Canada.

PetMeds^® is committed to providing the highest quality products and fast, easy, helpful service. We look forward to having you as our customer for years to come, and we welcome any questions or comments you may have.

• Phone: 1-800-PetMeds (1-800-738-6337)
• Email: customerservice@1800petmeds.com
• Fax: 1-800-380-9555

See a lower price somewhere? We'll match it!

We offer great savings to our customers with Free Standard Shipping on orders over $49*. However, if you find a lower price including shipping on the identical product from a National Association of Boards of Pharmacy® accredited online pet pharmacy, we will honor that price at the time of order as long as the product is FDA/EPA approved for sale in the United States. The price being matched must be a product dispensed by an accredited licensed pharmacy or veterinarian residing in the United States.

The price considered will be the total price (including shipping charges, handling fees, and other charges that may apply).

Price-match products are not eligible for additional special offers.

To price match:

• Place your order
• Contact us and give us the competitive information

*Free Standard Shipping excludes refrigerated items.